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                                                                                      Customer Service
Service Locations
                                                                                      Council is committed to providing excellent customer           Customers can seek our assistance online, over
We work from various service locations.                                               service to its community.                                      the phone, in person, by email or letter. A consistent
                                                                                                                                                     approach to customer service means we attend to
Administrative Offices                                                                Our Customer Service Charter describes Council’s               enquiries accurately, promptly, and professionally.
                                                                                      customer-centric approach and the standards our
Main Office - 9 Pelican Street, Tewantin                                              community can expect when engaging with Council.               Council’s Pulse Survey allows our customers to rate
Pelican Place – 3 Pelican Street, Tewantin                                                                                                           their customer service experience with Council out
Goodchap Office - 90 Goodchap Street, Noosaville                                      During all interactions, we are committed to:                  of five stars. For this period, Council achieved an
                                                                                       — Considering customers’ needs first                          Average Rating score of 4.87 which is an increase of
Cooroy Library Customer Service Desk                                                   — Focusing on continuous service improvement                  0.06 from previous financial year.
                                                                                       — Promoting opportunities for participation
9 Maple Street, Cooroy, Phone: 5329 6555                                               — Achieving high levels of customer satisfaction
                                                                                       — Optimising ‘value for money’ for our community
Libraries                                                                              — Respecting your privacy by treating all information
                                                                                          you provide confidentially and in accordance with
Noosaville Library - 7 Wallace Drive, Noosaville, Phone: 5329 6555                        the Information Privacy Act 2009, and




                                                                                                                                                                                                              Noosa Council Annual Report 24/25
Cooroy Library - 9 Maple Street, Cooroy, Phone: 5329 6555                              — Consulting with the community on major issues
Mobile Library – various locations                                                        that may affect them.


Arts and Culture

                                                                                         Customer Service Interactions
Noosa Regional Gallery – Riverside, 9 Pelican Street, Tewantin
Butter Factory Arts Centre – 11A Maple Street, Cooroy                                    Customer service requests created                              28,489
The J – 60 Noosa Drive, Noosa Junction
Peregian Beach Community House – 5 – 7 Rufous Street, Peregian Beach                     Front counter interactions                                     9,199


Innovation                                                                               Online chat interactions                                       2,326

                                                                                         Inbound calls to Council                                       44,285
Peregian Digital Hub – 253 – 255 David Low Way, Peregian Beach
                                                                                         Top three requests raised by customers                         1. Domestic bin waste
Works Depot                                                                                                                                             2. Roads
                                                                                                                                                        3. Trees
Noosaville Depot – 183 Eumundi Noosa Road, Noosaville


Waste and Resource Recovery Centres


Noosa Resource Recovery Centre – 561 Eumundi Noosa Road, Doonan
Cooroy Waste Transfer Station – Mary River Road, Cooroy
Pomona Waste Transfer Station – 14 Pomona Kin Kin Road (Cnr Louis Bazzo Dr), Pomona




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