nc_an25_digital

Theme 5 — Excellence
                                                                                                                           Operational Plan 2024 – 2025 Performance Progress

                                                                                                                           Completed Initiatives

                                                                                                                           OP Ref   Initiative                                                       Lead Service Area    Status   Date Delivered

Highlights                                                                                                                  5.1.2   Assess the community’s satisfaction with Council services to
                                                                                                                                    identify opportunities for improved service delivery.
                                                                                                                                                                                                     Community Services             24/06/2025



— Customer Care: Council completed a survey to assess community’s satisfaction with Council services to                    5.1.3   Transition Council’s website from its existing content           Corporate Services             28/02/2025
                                                                                                                                    management system to an improved platform which increases
   identify opportunities for improved service delivery.                                                                            functionality, website performance and lifts Council’s online
— Policy: Council endorsed the Integrated Compliance and Enforcement Policy, providing a framework for                             presence.
   regulating, investigating, and enforcing compliance across community and environmental matters.                          5.2.3   Finalise the review of the Service Level Catalogue to assist     CEO Office                     30/06/2025
— Safety: The WHS team has reviewed the Workplace Health and Safety Policy and developed a new                                     Council in planning and delivering sustainable services to the
                                                                                                                                    community.
   annual Workplace Health and Safety Management System Plan.
— Contract Management: The Contract Management Framework has been completed, and staff training is                         5.3.3   Develop a contemporary Integrated Enforcement and                Development and                15/05/2025
                                                                                                                                    Compliance Policy.                                               Regulation
   scheduled for FY25/26.
                                                                                                                            5.4.3   Continue to promote the Thrive Program to support employee       Corporate Services             30/06/2025
                                                                                                                                    wellbeing.
Corporate Plan 2023 – 2028 Performance Progress
                                                                                                                            5.4.4   Review the Workplace Health and Safety Policy and develop        Corporate Services             09/04/2025
                                                                                                                                    a new annual Workplace Health and Safety Management




                                                                                                                                                                                                                                                    Noosa Council Annual Report 24/25
                                                                                                                                    System Plan.
 Signature Projects
                                                                                                                            5.4.5   Complete the negotiation process for Council’s new Certified     CEO Office                     19/06/2025
 No.   Description                                       Comment                                              % Complete            Agreement which will set out the conditions of employment for
                                                                                                                                    Council and the rights and entitlements of Council employees.
  1    Development of a Revenue Diversification Plan     Development of the Plan is underway.                    40
                                                                                                                            5.4.6   Undertake an employee engagement survey to assess                Corporate Services             25/10/2024
  2    New Digital Strategy and supporting Digital       Major delay due to resourcing constraints,               0                 workplace wellbeing and staff satisfaction.
       Transformation Project.                           supporting the transition to business as
                                                         usual, establishment of project management,                        5.5.4   Complete the new Council Privacy Policy for Council’s            CEO Office                     01/02/2025
                                                         governance and improved reporting. Anticipated                             consideration to strengthen our governance framework.
                                                         that a digital strategy and broader ICT roadmap
                                                         be tabled in draft for September 2025 ICT
                                                         Steering Committee.                                                5.5.5   Facilitate a mid-term ‘check in’ with Councillors on the         CEO Office                     23/06/2025
                                                                                                                                    Corporate Plan.
  3    Implementation of a Corporate Performance         Progressing well. System now implemented and            75
       Reporting System and Community Dashboards.        reporting electronically.                                          5.5.6   Finalise the Contract Management Framework and                   Corporate Services             31/05/2025
 Key Actions                                                                                                                        implementation plan

  1    Development of a Customer Experience              Minor delay due to lack of funding & resourcing;         15        5.6.1   Increase the capabilities of engagement ambassadors              CEO Office                     01/02/2025
       Program.                                          Community Satisfaction Survey complete, initial                            throughout the organisation through training and collaboration
                                                         customer data analysis complete, PCG and                                   to ensure better outcomes when conducting community
                                                         working groups established, Road Map being                                 engagement on projects and initiatives.
                                                         developed. Work will be ongoing across the life of
                                                         the Corporate Plan.                                                5.7.3   Finalise the Strategic Land Review of council land holdings to   Strategy and                   01/01/2025
                                                                                                                                    identify opportunities for activation and engagement.            Environment
  2    Noosa Capability Plan and development of a        Delays due to staff movement and resourcing.             10
       People and Culture Strategy and Workforce Plan.   Ongoing development is a priority.

  3    Updating of Levels of Service Catalogue.          All service level catalogues were updated as part       100
                                                         of FY24/25 budget

  4    Continued implementation of Asset Management      Strategic Asset Management Plan (SAMP)                  60
       Framework, including the development of the       created and being refined.
       Strategic Asset Management Plan.
       Development of sustainability accounting and
  5                                                      Ongoing.                                                50
       reporting practices.




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