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Level 3: If the Complainant is not satisfied with the           year. The number of complaints resolved also rose,               our community. Council also recognises that it has                Act 2019, Council has 45 business days to respond,
          outcome of the Level 2, they may request an            with 63 complaints finalised – 16 more than last year            an important role in complying with Queensland’s                  after which the individual can make a formal
          External Review of the Level 2 outcome by the          – demonstrating a continued commitment to timely                 Human Rights Act 2019 through its actions, decisions,             complaint to the Queensland Human Rights
          Queensland Ombudsman’s Office                          resolution. The volume of unresolved complaints remains          proposals, and recommendations.
                                                                 largely consistent, with a slight increase of one complaint                                                                        Commission if Council has not responded, or the
A copy of Council’s Administrative Action Complaints             compared to the previous financial year.                         Under the Human Rights Act 2019, a person who                     person is not satisfied with Council’s response.
Process is available on Council’s website.                                                                                        believes a public entity has limited their human rights
Council received a total of 66 complaints this financial         The below table provides a summary of complaints                 has the right to raise a complaint directly with Council.         The below table provides a summary of complaints
year, marking an increase of 11 compared to the previous         managed for the period.                                          In accordance with section 65 of the Human Rights                 managed for the period.

Administrative Action Complaints

                                                                                                                                    Classification                                                             2023/24               2024/25
  Classification                                                             2023/24                   2024/25

                                                                                                                                    a) Human Rights complaints received                                        0                      3
  a) Administrative action complaints received                                55                        66
                                                                                                                                    b) Human Rights complaints resolved                                        0                      3
  b) Administrative action complaints resolved                                47                        63
                                                                                                                                    c) Human Rights complaints unresolved                                      0                      0
  c) Administrative action complaints unresolved                              9                         10

  d) Administrative action complaints that were made in the
                                                                              0                         0




                                                                                                                                                                                                                                                            Noosa Council Annual Report 24/25
  previous financial year but not resolved


                                                                                                                                  Executive Remuneration
Privacy Complaints                                                                                                                Under section 201 of the LG Act, the annual report of a
                                                                                                                                  local government must state the total of all remuneration
                                                                                                                                                                                                    of the CEO and senior executive employees (Directors)
                                                                                                                                                                                                    of the local government.
A key aspect of good governance is the responsible               regulates how personal information is managed within             packages that were payable during the reporting period
handling of personal information. Council is strongly            government and this is supported by Council’s Privacy            to the senior management of the local government and              The total of remuneration packages payable to senior
committed to protecting an individual’s right to                 Policy. Council’s Governance Branch independently                the number of employees in senior management who                  executives during the period was $1,784,89.57.
privacy and protecting the personal information of               investigate complaints made by individuals who believe           are being paid each band of remuneration.
individuals. Queensland’s Information Privacy Act 2009           that Council has failed to fulfil its legislative obligations.                                                                     The annual package bands for Council’s senior
                                                                                                                                  The senior management of a local government consists              Executive Team are outlined below.

  Classification                                                             2023/24                   2024/25
                                                                                                                                  Executive Remuneration for period 1 July 2024 to 30 June 2025

  a) Privacy complaints received                                              0                         2
                                                                                                                                    Package Band                                                       Number of senior executive employees
  b) Privacy complaints resolved                                              0                         2
                                                                                                                                    $0 - $100,000                                                      0
  c) Privacy complaints unresolved                                            0                         0
                                                                                                                                    $100,001 - $200,000                                                1*

                                                                                                                                    $200,001 - $300,000                                                5**


Human Rights Complaints                                                                                                             $300,001 - $400,000                                                1

                                                                                                                                  Notes: * Director was employed on a part time basis
Noosa Council is committed to protecting and                     considered when making, interpreting, and applying                      **Acting Director commenced on 6 January 2025
promoting human rights by ensuring human rights are              laws, developing policies, and providing services to

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