nc_an25_digital

monitoring and environmental threats. Implementation               Council has in place numerous systems and processes       — Asbestos Register                                                 — G ifts and Benefits Register
of the recommendations is currently underway by                    to ensure that recommendations arising from its           — Asset Register                                                    — H ealth Licensing Register
operational teams.                                                 internal audits are appropriately actioned and            — Backflow Device Register                                          — Instrument of Appointments
                                                                   implemented into day-to-day operations.                   — Building and Plumbing Fees and Charges                            — Insurance Claims Register
                                                                                                                             — Cemetery Register                                                 — Infrastructure Charges Register
                                                                                                                             — Complaints Register (confidential)                                — L ocal Laws Register


Information Access
                                                                                                                             — Conflicts of Interest Register (confidential)                     — O n-site Sewerage Facility Register
                                                                                                                             — Contact with Lobbyists Register (confidential)                    — O ther Development Fees and Charges
                                                                                                                             — C
                                                                                                                                ontaminated Sites / Environmental                               — P lanning and Development Fees and Charges
Right to Information and Information Privacy gives the              — Information Privacy Act 2009                             Management Register                                               — P ublic Interest Disclosure Register (confidential)
community greater access to government information,                 — Information Privacy Regulation 2009                    — Contracts Register                                                — P ublic Pool Licence Register
including from Council, unless contrary to public                                                                            — Corrupt Conduct Register (confidential)                           — R egisters of Interest
interest. Council processes formal Right to Information            During this financial year, Council received 8            — Council Policy Register                                           — R egulated Dog Register
(RTI) and Information Privacy (IP) access applications             information access applications through the RTI           — Councillor Conduct Register                                       — R oads Register
in accordance with the following Queensland                        Act (a reduction of 8 from previous year). The below      — Engineering and Environment Fees and Charges                      — S econdary Employment Register (confidential)
legislation:                                                       table provides a summary of information access            — Financial Delegations Register                                    — S taff Delegations Register
  — Right to Information Act 2009 (RTI Act)                        applications for the period.                              — G
                                                                                                                                eneral Cost Fees and Commercial Charges                         — S trategic Risk Register
  — Right to Information Regulation 2009                                                                                       Register


Information Access

                                                                                                                            Administrative Action




                                                                                                                                                                                                                                                             Noosa Council Annual Report 24/25
  Information access applications for 1 July 2024 to 30 June 2025                                    Cost to Council ($)


  Right to Information compliant applications received                                                8                     Complaints
  Information Privacy compliant applications received                                                 1                     An Administrative Action Complaint (AAC) is defined in               — C
                                                                                                                                                                                                    omplaints are handled in a professional,
                                                                                                                            the LG Act as a complaint that is about an administrative              structured, and timely manner which is objective,
  Right to Information applications finalised                                                         5
                                                                                                                            action of a local government and is made by an “Affected               consistent and respectful of privacy,
  Information Privacy applications finalised                                                          1                     Person”, that is, a person who is apparently directly                — P
                                                                                                                                                                                                    rocedural fairness is upheld, and the community
                                                                                                                            affected by an administrative action of Council.                       has confidence in Council’s complaint handling
  Right to Information applications withdrawn                                                         2                                                                                            process,
                                                                                                                            Council is committed to ensuring that administrative                 — A
                                                                                                                                                                                                    ll staff are accountable regarding the
  Number of pages released under the RTI Act                                                          174
                                                                                                                            action complaints are dealt with in a fair, prompt,                    management of complaints, and
  Number of pages refused* under the RTI Act                                                          132                   confidential and respectful manner. This commitment is               — C
                                                                                                                                                                                                    omplaints are used to identify problems and to
                                                                                                                            underpinned by our AAC Policy and Procedure, which                     continuously improve Council’s services to the
  Fees and charges received under the RTI Act                                                         $1,163.95             provides customers the opportunity to lodge a complaint                community.
                                                                                                                            about a decision or action Council has taken or failed to
Note: *Part released pages and fully refused pages                                                                          take. This process allows customers to request a review             Our AAC process comprises of a three-tiered approach:
                                                                                                                            of decisions made by Council where no other formal
                                                                                                                            appeal provisions are available under legislation or within         Level 1:	Complaint is managed and responded to


Council Registers
                                                                                                                            Council.                                                                      directly by the relevant operational area.


                                                                                                                            Administrative action complaints are managed in                     Level 2: If the Complainant is not satisfied with the
Under section 190 of the LG Regulation, Council must               can be viewed on Council’s website. Below is a list of   accordance with Council’s Administrative Action                               outcome of Level 1, they may request an Internal
maintain certain registers. A number of these registers            registers kept by Council.                               Complaints Policy and Procedure. Council’s AAC process                        Review of the Level 1 outcome.
are available for public inspection at Council’s office or                                                                  has been developed to ensure:

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monitoring and environmental threats. Implementation Council has in place numerous systems and processes Asbestos Register Gifts and Benefits Register of the recommendations is currently underway by to ensure that recommendations arising from its Asset Register Health Licensing Register operational teams. internal audits are appropriately actioned and Backflow Device Register Instrument of Appointments implemented into day-to-day operations. Building and Plumbing Fees and Charges Insurance Claims Register Cemetery Register Infrastructure Charges Register Complaints Register (confidential) Local Laws Register Conflicts of Interest Register (confidential) On-site Sewerage Facility Register Information Access Contact with Lobbyists Register (confidential) Other Development Fees and Charges Contaminated Sites / Environmental Planning and Development Fees and Charges Right to Information and Information Privacy gives the — Information Privacy Act 2009 Management Register Public Interest Disclosure Register (confidential) community greater access to government information, — Information Privacy Regulation 2009 Contracts Register Public Pool Licence Register Corrupt Conduct Register (confidential) Registers of Interest including from Council, unless contrary to public Council Policy Register Regulated Dog Register interest. Council processes formal Right to Information During this financial year, Council received 8 (RTI) and Information Privacy (IP) access applications information access applications through the RT| Councillor Conduct Register Roads Register Engineering and Environment Fees and Charges Secondary Employment Register (confidential) in accordance with the following Queensland Act (areduction of 8 from previous year). The below Financial Delegations Register Staff Delegations Register legislation: table provides a summary of information access — Right to Information Act 2009 (RTI Act) applications for the period. General Cost Fees and Commercial Charges Strategic Risk Register Register — Right to Information Regulation 2009 Information Access Administrative Action Information access applications for 1 July 2024 to 30 June 2025 Cost to Council ($) oa zo Right to Information compliant applications received Complaints Information Privacy compliant applications received An Administrative Action Complaint (AAC) is defined in Complaints are handled in a professional, the LG Act as a complaint that is about an administrative structured, and timely manner which is objective, Right to Information applications finalised action of alocal government and is made by an “Affected consistent and respectful of privacy, Information Privacy applications finalised Person”, that is, a person who is apparently directly Procedural fairness is upheld, and the community affected by an administrative action of Council. has confidence in Council's complaint handling Right to Information applications withdrawn 2 process, Council is committed to ensuring that administrative All staff are accountable regarding the Number of pages released under the RTI Act 174 action complaints are dealt with in a fair, prompt, management of complaints, and confidential and respectful manner. This commitment is Complaints are used to identify problems and to Number of pages refused* under the RTI Act 132 underpinned by our AAC Policy and Procedure, which continuously improve Council's services to the Fees and charges received under the RTI Act $1,163.95 provides customers the opportunity to lodge a complaint community. about a decision or action Council has taken or failed to Note: *Part released pages and fully refused pages take. This process allows customers to request a review Our AAC process comprises of a three-tiered approach: of decisions made by Council where no other formal appeal provisions are available under legislation or within Level 1: Complaint is managed and responded to Council. directly by the relevant operational area. Council Registers Administrative action complaints are managed in Level 2: If the Complainant is not satisfied with the Under section 190 of the LG Regulation, Council must can be viewed on Council’s website. Below is a list of accordance with Councils Administrative Action outcome of Level 1, they may request an Internal maintain certain registers. A number of these registers registers kept by Council. Complaints Policy and Procedure. Council's AAC process Review of the Level 1 outcome. are available for public inspection at Council's office or has been developed to ensure: 104 105