ANNUAL PERFORMANCE REPORT INCLUDING Q4 OPERATIONAL PLAN 2023-24 PROGRESS REPORT · Report

GENERAL COMMITTEE MEETING                                                          12 AUGUST 2024


4. Operational Performance Measures

When reporting progress against the Operational Plan each quarter we have routinely included
performance against 14 operational indicators. The intent is to review these indicators as part of the
review of the development of a Performance Measurement Framework and the implementation of a
new Corporate Performance Reporting System which are initiatives in the 2024-25 Operational Plan.
Once Key Performance Measures are finalised they will be reported to the Council for endorsement
and included in future quarterly reports. In the meantime, we will continue to report progress against
the 14 key performance indicators as previously reported, refer Attachment 2.
While the focus of the review of performance measures has been to further refine those within the
Corporate Plan, a review of Service Profiles for all council services has recently been undertaken
which includes the identification of efficiency and effectiveness performance measures for each
service. Effectiveness measures monitor the progress of objectives, and the outcomes council wants
its services to achieve while efficiency measures monitor the cost of delivering the service. The
Service Profiles were reported to the Council in the 2024-25 Budget process and will continue to be
refined.

5. Corporate Plan Performance Measures

The Noosa Council Corporate Plan 2023-28 identifies 65 Performance Measures under the 5
Themes of the Corporate Plan. These measures have been reviewed by the Executive Team and
as a result further supporting indicators have been identified which will assist us in tracking
performance, refer Attachment 3.

The proposed supporting indicators still require further refinement and will be monitored for future
reporting as we develop our performance measurement framework and implement the Corporate
Performance Reporting System.

Link to Corporate Plan

Theme No. 5 - Excellence

This theme focuses on customer experience, financial sustainability, innovation and technology,
levels of service, governance, our employees and volunteers, funding streams and asset
management practices.
Objective 5.3 - Provide robust and transparent governance systems to build and strengthen
community trust, supported by the implementation of an enterprise risk and opportunity management
framework.


Previous Council Consideration
Ordinary Meeting Minutes - 13 May 2024, Item 6.1
That Council note the report by the Chief Executive Officer (Acting) to the General Committee dated
13 May 2024 regarding the 2023-24 Operational Plan and:
   1. Note the progress report for Q3 2023-24 Operational Plan to 31 March 2024 provided as
      Attachment 1;
   2. Note the comments on the progress of all initiatives identified provided as Attachment 2; and
   3. Note the status of Council's Key Performance Indicators as provided as Attachment 3.

Finance
The Operational Plan was approved with the annual Budget on 30 June 2023.