2015-09-15 Infrastructure and Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                         15 SEPTEMBER 2015


                         Parking 2015/16 period ending 31 July 2015




          40,000
                             1811 - Parking Supervision

          20,000



               0
                       Direct Revenue       Direct Expenditure   Net Operating Result



Parking expenditure is down in July due to employee costs being lower and a delay in search
cost being allocated.


2.   CUSTOMERS

During the past four months the branch received over 1800 phone calls, generating 993
Customer Requests. Animal management topped the charts with 679 requests and had an
average completion time of 42 days. Other requests had an average completion time between 7
and 28 working days. Interestingly, in a time and motion study over the month July, in excess of
450 man hours were spent on animal management complaints.

           Activity               No of complaints                Average time to
                                                                  complete
           Animal management      679                             42 days
           Illegal camping        37                              5 days
           Local laws             97                              28 days
           Parking                125                             5 days
           Abandoned vehicles     51                              7 days
           Illegal tree removal   4                               28 days




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