2015-09-15 Infrastructure and Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                         15 SEPTEMBER 2015


          All new reservation and burial applications are being recorded in T1 system.
          Customer contact scripting created, reviewed and completed.
          Cemetery mapping layers developed and refined with collaboration from the mapping
            team for each of the three cemeteries using Exponare mapping system. Advanced
            search options developed and created for use in Exponare.
          Completed improvements to the garden ashes burial area at Cooroy cemetery.
          External review by AEC of the cemetery budget fees and charges conducted.
          Utilised contractors to undertake maintenance functions to address identified
            workplace health and safety issues.
          Developed new ashes garden at Pomona cemetery.

(ii)   Environmental Health Activities – 2014/2015 Financial Year Summary

          There are 517 licenced premises including food, environmentally relevant activities,
            accommodation (camping grounds/caravan parks) and personal appearance
            services.
          Completed a total of 671 inspections of licenced premises consisting of the following:
            o     412 annual inspections/enforcement follow ups of food, environmentally
                  relevant activities, accommodation (camping grounds/caravan parks) and
                  personal appearance services.
            o     259 additional inspections covering requests, searches and final inspections.
          Approved the establishment of 59 new licenced premises.
          Approved 48 new operators of existing licenced businesses.
          Unable to inspect 50 temporary licenced food businesses due to a restriction on
            overtime.
          Attended 6 development assessment planning meetings to provide expert
            environmental health advice.
          Assessed 8 development applications and providing requests for information or
            conditions of approval and advisory notes.
          Conducted 5 food handler training sessions (approx. 91 participants trained).
          Continued to update customer service scripting on environmental health issues.
          Investigated and resolved 785 customer service requests as follows:

                       Environmental Health Customer Service
                       Requests by Type and Number
                       Type                                             Number
                       Accommodation Park                                   5
                       Air Pollution                                      107
                       Asbestos                                            24
                       Fire                                                 5
                       Food Hygiene                                        70
                       Food Poisoning                                      17
                       Food Rec                                             2
                       Food Unlicenced                                    239
                       Light nuisance                                       6
                       Needle                                               1
                       Noise Nusiance                                     154
                       ERA enquiries                                       19
                       River                                                1
                       Skin Penetration                                     8
                       Water                                               38
                       Water Quality                                       15




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