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2021-07-15 Ordinary Meeting Agenda
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ORDINARY MEETING AGENDA 15 JULY 2021
17. The Code of Conduct must be displayed in a prominent location at the premises so that
it can be viewed by guests.
Complaints Management
18. The contact person must maintain a record of all complaints received, identifying how
each complaint has been resolved or addressed within a reasonable time.
19. The contact person must respond to all complaints within 30 minutes of notification of a
complaint.
20. The contact person, must keep and maintain a register of the use of the premises for
short stay letting or home hosted accommodation, and record in the register, each of the
following:
a. on each occasion on which the premises are used, or occupied, for short stay
letting or home hosted accommodation on a commercial basis:
i. the number of adults who are users of the premises; and
ii. the number of minors, an individual who is under 18, who are users of the
premises.
b. the dates when each person’s use, or occupation, of the premises for short stay
letting or home hosted accommodation began and ended.
21. The contact person, must make available, for inspection by Council, within 5 business
days of receipt of a written request given at any time, each of:
a. the written record of complaints referred to in condition 18; and
b. the register referred to in condition 20
B. Note the report is provided in accordance with Section 63(5) of the Planning Act 2016.
C. Write to the Minister, State Development, Infrastructure, Local Government and Planning to
request his agreement to make a Temporary Local Planning Instrument to make short-term
accommodation an inconsistent use in the Medium Density Residential and High Density
Residential zones, on the basis that further short-term accommodation is depleting housing
supply for permanent residents and this poses a significant risk of serious adverse economic
and social conditions in Noosa Shire, and the delay involved in amending the planning scheme
would increase this risk.
D. Note that Council at its Ordinary Meeting of 18 March 2021 resolved to “update the Noosa
Council Housing Needs Assessment prepared by Briggs & Mortar Pty Ltd in 2017 with regard
to the provisions of Noosa Plan 2020 and the local housing situation and trends” and that this
review shall address the supply of housing for permanent residents, and the impact short term
accommodation has on this supply; and inform the assessment of future development
applications for short term accommodation.
Consultation
External Consultation - Community & Stakeholder
Not applicable
Internal Consultation
Coordinator Development Engineering
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