Construction Mangement Plan Reference Document OPW19-0239 · OPW19/0239

                                                                               mcnab construction
                                                                                07-DOC-003 Rev 4

 Project Manager and/or HSE Team investigate       Project          With 8 hours or immediately
 the complaint and take remedial action where      Manager and/or   in an emergency.
 appropriate and advise the project team.          HSE Team

 Site Foreman/Manager notes remedial or            Site Foreman     On advice of outcome of
 other action taken in relation to the complaint                    complaint.
 on the Environment Complaint Report Form
 Site Foreman/Manager contacts the complaint       Site Foreman     Within 48 hours of
 and advises outcome of investigation                               complaints.
 Site Foreman/Manager completes                    Site Foreman     On Finalisation of the matter
 Environment Complaint Report Form and files
 on site
 HSE Team in association with the Site             HSE Team         As complaints received.
 Foreman/Manager make a weekly assessment
 of the complaints received to determine if
 there is a trend to those complaints which
 should be dealt with on a “whole of project”
 basis. Report provided to the Project Manager




Infinity Apartments – Gympie Tce Noosaville Environmental Management
Plan                                                                                 Page 19 of 39