2017-07-17 General Committee Agenda

GENERAL COMMITTEE MEETING AGENDA                                                              17 JULY 2017


        The average wait time for our customers when phoning Council continues to improve over
         the long term with our new phone software system for frontline staff helping with the
         efficiency of delivering service. The statistics for May and June are excellent with response
         times to answering calls exceeding expectations.

Our Finances
       Our financial KPIs measure solvency, investment performance and outstanding rates. All
         of these KPIs continue to be on track. Rate arrears continue to follow the 6 monthly cycle
         of issue and collection.
       Council receives a financial performance report at the end of each month which provides a
         more detailed analysis of Council’s financial position. Council receives a detailed report on
         Capital Works progress every quarter.

Our Systems and Processes
       Requests for services which are lodged electronically (as a percentage of total requests)
         are hovering around 25%. This includes both the web based option and the use of Snap,
         Send, Solve. The goal is to get to 40%.

Previous Council Consideration

Nil.

Finance & Risk

Nil.

Consultation

External Consultation - Community & Stakeholder

Nil.

Internal Consultation

The details of each of the Operational Plan activities have been provided by relevant
Departments.

Departments/Sections Consulted:

X      Chief Executive Officer   X   Community Services                      X   Corporate Services
       Executive Officer             Community Development                       Financial Services
X      Executive Support             Community Facilities                        ICT
                                     Libraries & Galleries                       Procurement & Fleet
                                     Local Laws                                  Property
                                     Waste & Environmental Health                Revenue Services

X      Executive Services        X   Environment & Sustainable Development   X   Infrastructure Services
       Community Engagement          Building & Plumbing Services                Asset Management
       Customer Service              Development Assessment                      Buildings and Facilities
X      Governance                    Economic Development                        Civil Operations
       People and Culture            Environmental Services                      Disaster Management
                                     Strategic Land Use Planning                 Infrastructure Planning,
                                                                                 Design and Delivery




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