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2017-07-17 General Committee Agenda
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Page 26 of 37
OUR SYSTEMS & PROCESSES
otrequeets sets forearvios tatwers Indeed vlecroncaly | ®% of payments made electronically
Identify growth of nine services ] Identity growth of online services ,
P P.
40% 100%
90%
50% sow Lit Te et et a a at at
vox Le
cow Lo
20% Tl ae re cow Lo et ee
oie eae eee eee
10% “Sl GBHBHBRHBHEHEEHEHEHESE SE
vow Le eT
0% om Le ee
July Aug Sept Oct Nov Dec Jan Feb March April May June onal a a n | ii | i ri i it a
wE requests Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
Note: 2015/16 data excludes requests received via email (including via mobile This KPI includes all payments made to Council via electronic means (including BPAY,
applications) direct debit, via Council's website, at Australia Post outlets etc)
2014/15 data is shown by dotted purple line. 2015/16 data is shown by black line
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