2019-06-28 Special Meeting Agenda

SPECIAL MEETING AGENDA                                                              28 JUNE 2019


Level of service catalogue
The 2019/20 Level of Service Catalogue is attached to this report. For each service activity, we
have identified:
 the service output;
 where that service fits into our organisational structure;
 the relevant links to our budget including cost centre references;
 key statistics for the service;
 other important information such as opening hours, response times to customers, scheduled
   activities, links to asset management information etc;
 key service metrics – these include where possible, a reference to the cost per service; and
 performance measures – for many of our services that are quantifiable in nature, identifying
   performance measures has been relatively straightforward. However, this is more difficult for
   services that don't contain quantifiable measures. The performance measures will to continue
   to develop over coming years.

Councillors held a number of discussions in reviewing the current levels of service as part of
2019/20 budget deliberations. As a result a number of service levels were increased following
community feedback.

Previous Council Consideration
Special Meeting Minutes, 6 July 2018, Item 5, Page 11
That Council note the report by the Chief Executive Officer to the Special Meeting dated 6 July
2018 regarding the Level of Service Catalogue and:
A.     Note the development of the Level of Service Catalogue 2018/19 as the first stage in
       documenting all of Council’s service levels; and
B.     Adopt the Level of Service Catalogue 2018/19 (as provided at Attachment 1 to the report)
       for the purpose of identifying the levels of service for each of the identified service
       categories.


Finance
Having a detailed service catalogue provides a more complete picture of the budget to Council
and the community. It identifies what services are being provided at a detailed level. It will also
assist in future budget discussions when Council is considering additions or reductions to service
levels for particular services.

Risks & Opportunities
Having a detailed service catalogue will help Council manage its risk in a more cohesive and
logical way. Decisions in relation to changes to future budgets can be referred back to our
service levels to determine whether or not services should be increased or reduced, which
occurred as part of 2019/20 budget development. It also assists in reducing risk if any key staff
leave the organisation as the expected service levels and key information about activities are
documented for future reference.

Consultation
External Consultation - Community & Stakeholder
Nil.




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