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Operational Management Plan - 5 Opal St, Cooroy - Crackerjack
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Log in to see the plans as drawn ● Corrective Actions:
○ Any deficiencies addressed within 7 days.
○ Staff retrained or procedures updated as needed.
8.4 Complaint Register Review
● Monthly Review:
○ Venue Manager reviews all complaints monthly to identify patterns.
● Reporting:
○ Summary of complaints and actions included in quarterly management
meeting.
● Transparency:
○ Information shared with Council if requested and with residents during
quarterly meetings.
8.5 Incident Register Review
● Weekly Review:
○ Duty Manager reviews all logged incidents weekly.
● Trend Identification:
○ Patterns such as repeated late-night staff noise or recurring neighbour
complaints flagged.
● Management Action:
○ Adjustments to procedures or rosters implemented to address patterns.
8.6 Engagement with Authorities and Community
● Council:
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