Operational Management Plan - 5 Opal St, Cooroy - Crackerjack

9. Staff Training and Development
Crackerjack recognises that well-trained staff are central to the successful
implementation of this Operational Management Plan (OMP). A structured training and
development program ensures staff are aware of their responsibilities, confident in their
roles, and capable of maintaining compliance with regulatory requirements and
community expectations.

9.1 Induction Training Program

   ●​ Scope:​

          ○​ All new staff undergo induction during their first week of employment.​

   ●​ Content:​

          ○​ Responsible Service of Alcohol (RSA) obligations.​

          ○​ Overview of the Risk Assessed Management Plan (RAMP).​

          ○​ Noise mitigation protocols, including quiet pack-down and bin restrictions.​

          ○​ Complaint handling and community engagement expectations.​

          ○​ Emergency and evacuation procedures.​

          ○​ Waste management, recycling, and hygiene protocols.​

   ●​ Objective:​

          ○​ Ensure staff understand the venue’s policies, community responsibilities,
             and the importance of respectful conduct at all times.​


9.2 Ongoing Training and Certification

   ●​ RSA and RMLV:​

          ○​ All liquor service staff must maintain current RSA certification.​

          ○​ Approved Managers must maintain current RMLV accreditation.​