2016-08-09 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                            9 AUGUST 2016


BRANCH ACTIVITIES                         RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                           THE NEXT QUARTER
Business as Usual activities                 Sunrise Beach shopping centre              Develop scope and approach for             Implementation of service review
                                               renewal works completed                      review of footpath trading guidelines        recommendations
                                                                                          Development of community tenure            Ongoing assessment of applications
                                                                                            agreement template                           and permits for use of Council
                                                                                          Recruitment of Senior Property               owned or managed land
                                                                                            Officer
Revenue Services
Rates and charges modelling for new        Amended general rate structure               Completion of the July rating period       Nil
financial year completed and 2016/17         adopted and preparations made for
Revenue Statement prepared and               July levy
adopted
Set up and testing of new waste            Worked with Technology One and the           Convert the existing data in free          Identify and resolve issues where
collection memo to improve format of         waste area to set up a new waste               format text fields for approximately         the data in the current service
waste services data to meet tender           collection memo to ensure data on              45,000 service records to the format         records is absent or erroneous
requirements                                 number of bins and days for                    necessary to create the new waste
                                             collection services are held in                collection memo
                                             reportable fields
Transition to new rate notice printer –    Worked with Chandler to organise the         Review performance of new printer          Nil
Chandler                                     printing of the July rate notices and          in printing July rate notices
                                             inserts, including expanded online
                                             interface to track emailed rate notices
Thirteen test properties (none owner       Properties are being monitored to            Continue working with Recoveries &         Monitor effectiveness of external
occupied) with large arrears, and one        determine effectiveness of sending to          Reconstruction (Aust.) Pty Ltd to            debt collectors actions based on the
sundry debt, sent to outside debt            letters of demand and pursuing                 collect the outstanding debt on the          test properties referred to them, and
collector for action                         further legal action                           nine properties that have not yet            finalisation of debt recovery
                                                                                            responded to the letters of demand           procedures in accordance with
                                                                                                                                         results
Business as Usual activities               State Emergency Management Levy              Processing of agency payments              Reminder notices to be issued in
                                             returns to 31 May and 30 June                  and responding to customer queries           September
                                             completed                                      concerning the July levy
                                           Bi-annual pensioner verification
                                             completed
                                           Staff cross-training and multi-skilling
                                             progressed for staff




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