Annual Report 2022-23

      Index of Figures and Tables                                                                                   Table 5

                                                                                                                    Table 6
                                                                                                                               Tenure of employment with Council

                                                                                                                               Employee Gender Ratio (%)
                                                                                                                                                                                                       72

                                                                                                                                                                                                       72

      Index of Figures                                                                                              Table 7    Learning and Development Training                                       83

      Figure             Description                                                                         Page   Table 8    Learning and Development Spend                                          83

      Figure 1           Noosa Shire Map                                                                     29     Table 9    Human Resource Management                                               85

      Figure 2           Corporate Planning and Governance Framework                                         60     Table 10   Workers' Compensation Claims                                            90

      Figure 3           Organisational structure                                                            69     Table 11   Theme - Noosa Environment - Performance and Progress                    102

      Figure 4           Average Lost time injury                                                            160    Table 12   Theme - Noosa Community - Performance and Progress                      118

      Figure 5           Council % of LGW Workcare (Workers’ compensation)                                   160    Table 13   Theme - Noosa Economy - Performance and Progress                        130

      Figure 6           Staff turnover rate as a percentage of the establishment level                      161    Table 14   Theme - Long Term Planning for Noosa Shire - Performance and Progress   136

      Figure 7           Number of requests received x month                                                 161    Table 15   2022/23 Completed Infrastructure Projects                               146

      Figure 8           Percentage of requests completed within target date x month                         161    Table 16   Theme - Excellence as a Council - Performance and Progress              150




                                                                                                                                                                                                             Noosa Council Annual Report 2022 - 2023
      Figure 9           Average seconds of “wait” time in phone queue                                       162    Table 17   Mayor and Councillor meeting attendance                                 169

      Figure 10          Percentage of building information requests completed within statutory timeframes   162    Table 18   Councillor Remuneration                                                 170

      Figure 11          Number of planning applications decided within statutory timeframes                 162    Table 19   Councillor Expenses                                                     173

      Figure 12          Average processing time – 10-day plumbing applications                              163    Table 20   Overseas Travel                                                         173

      Figure 13          Investment return 0.25% above benchmark (USB Bank Bill Index)                       163    Table 21   Conduct of Councillors                                                  175

      Figure 14          Rate arrears ratio <5%                                                              163    Table 22   Information Access                                                      182

      Figure 15          Working capital ratio > 2 (times)                                                   164    Table 23   Administrative Action Complaints                                        184

      Figure 16          Percentage of requests for service that were lodged electronically                  164    Table 24   Privacy Complaints                                                      185

      Figure 17          Percentage of payments made electronically                                          164    Table 25   Customer Service                                                        186

      Figure 18          Community Financial Reporting figures 1 - 11                                        212    Table 26   Executive Remuneration                                                  188

                                                                                                                    Table 27   Resolutions                                                             188
      Index of Tables
                                                                                                                    Table 28   Community Grants                                                        189

      Table              Description                                                                         Page   Table 29   Pensioner Concessions - Method of Calculation                           199

      Table 1            Council's Roles and Responsibilities                                                41     Table 30   Tenders awarded                                                         199

      Table 2            Council Services                                                                    52     Table 31   Infrastructure Charges Summary                                          201

      Table 3            Council Snapshot                                                                    55     Table 32   Trunk Infrastructure                                                    205

      Table 4            Full Time Equivalent positions                                                      72     Table 33   Forecast Infrastructure charges and expenditure                         208

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