2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Tables included in this Report only show results for the Total Sample. However, a
comprehensive printout of all analyses has been closely examined in compiling the
commentary.

Average ratings for Importance and Performance were calculated - from which
Weighted Performance Indicators were derived for each parameter being rated. These
were then combined to provide a Weighted Performance Index for each of the five
Themes of Council Responsibility and for Overall Performance on all 41 Areas as a
whole.


Reliability of the Findings

The findings of the survey are obviously subject to Sampling Error. The maximum
Probable Error of our total sample is ±3.1% at the 90% level of confidence.
Comparisons between categories and subgroups are subject to varying error
depending on respondent frequencies and the relative percentages of respondents
falling in different response codes.

This survey is not designed to deliver definitive findings for individual Council areas.

By continuing to use the basic survey instrument and reporting methodology over an
extended period of time, data accumulated in the form of ‘norms’ permit ever more
accurate and reliable benchmarks to be established.




Noosa Customer Satisfaction Survey 2017
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