2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Areas of Highest Performance Relative to Importance

There are 15 Responsibility Areas (out of the total of 41) on which Council performed
best in relation to their judged importance. In this case, ‘best’ is defined as having:

        an Importance rating of at least 3.96 (on the border-line of ‘4’= ‘Important’), and
        Performance more than 1.5% above Average (where Average Performance is
         73.2% - the (calculated) Average Total Performance Index).

 Responsibility Area             Importance      Performance        Share   of
                                 Mean Rank       Mean     Rank      Optimum
 Libraries & Other               4.20     22      4.15       1        83.0%
 Information Access
 Waste Management                4.49      4      4.06       2        81.2%
 Sporting &                      3.98     28      3.94       3        78.8%
 Recreational Facilities
 Customer Service                4.37      9=     3.93       4=       78.6%
 Quality & Performance           4.32     14=     3.93       4=       78.5%
 of Outdoor Workers
 Quality & Performance           4.32     14=     3.92       5=       78.4%
 of Indoor Staff
 Parks, Playgrounds &            4.23     20      3.92       5=       78.3%
 Public Amenities
 Disaster Management             4.45      5      3.91       6        78.3%
 Development of                  4.01     27      3.83       7        76.6%
 Tourism
 Community Safety                4.37     9=      3.81       8        76.1%
 Managerial &                    4.41      7      3.80       9        76.0%
 Supervisory Officers
 Information services            4.24     19      3.78       10       75.7%
 Quality of Elected              4.60      1      3.75      11=       75.1%
 Council
 Environment                     4.35     11      3.75      11=       74.9%
 Protection &
 Conservation
 Financial Management            4.56      2      3.74       12       74.8%


*Responsibility Areas shown in shading were rated in ‘top ten’ in overall importance




Noosa Customer Satisfaction Survey 2017
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