2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Areas of Average Performance

There are only 12 Responsibility Areas (out of the total of 41) on which Council has
received an average score which is defined as having;
    an Importance rating of at least 3.96 (on the border-line of ‘4’= ‘Important’), and
    Performance not more than 1.5% below or above Average (where Average
       Performance 73.2% - the (calculated) Average Total Performance Index).


 Responsibility Area            Importance      Performance      Share of
                                Mean Rank       Mean Rank        Optimum
 Environmental                   4.33     13     3.71     13      74.3%
 Controls
 Building Control                4.39     8=     3.68    14=      73.7%
 Community Services              4.29     17     3.68    14=      73.6%
 Informing the                   4.34     12     3.67     15      73.4%
 Community
 Revenue-raising                 4.13     24     3.65     16      73.0%
 Town Planning                   4.39     8=     3.62    19=      72.5%
 Community Health                4.31     15     3.62    19=      72.4%
 Pet/Animal Control              4.07     26     3.62    19=      72.3%
 Quality of Councillor(s)        4.42     6=     3.62    19=      72.3%
 Dealt with
 Human Resources                 4.14     23     3.60    20=      71.9%
 Management
 Traffic Management              4.09     25     3.60    20=      71.9%
 Drainage & Flood                4.30     16     3.59    21=      71.7%
 Mitigation

*Responsibility Areas shown in shading were rated in ‘top ten’ in overall importance




Noosa Customer Satisfaction Survey 2017
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