2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Areas of Least Importance

Only 7 of the 41 Responsibility Areas have not been considered in formulating the
previous three lists (Highest Performers, Lowest Performers and Average Performers)
because they did not have an Importance rating greater than 3.96, or 4 when rounded
(i.e.= ‘Important’).

Nevertheless, they do exist, and are listed below - ranked by their Performance score,
as used in the previous three tables.

Despite their Importance rating being regarded as fairly low, by the Community at
large, Councils cannot avoid expending resources upon them, as they are very
Important to some members of the community (e.g. Community Development is rated
as ‘important’ by 43.3% of respondents). Hence, the detailed data on these particular
areas has to be examined, to formulate priorities - as these show the proportions of
the community who have varying priorities.

 Responsibility Area          Importance       Performance   Share of
                              Mean Rank        Mean Rank     Optimum
 Heritage Protection           3.93       30   3.64    17=    72.7%
 Cultural &                    3.82       33   3.64    17=    72.7%
 Entertainment
 Facilities
 Shopping Facilities           3.79       34   3.63     18    72.7%
 Community                     3.92       31   3.59    21=    71.8%
 Development
 Street Lighting               3.76       35   3.59    21=    71.8%
 Footpaths, Kerbing,           3.87       32   3.46     25    69.2%
 Guttering
 Public Transport              3.94       29   3.07    28     61.5%




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                       21