2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Basic Services & Infrastructure

Weighted Performance Index (in order of Importance)

 Theme 1                 2017 Survey
 Basic                   Importance Performance Performance
 Services/Infrastructure Means       Means      Indexes
 Road Maintenance                         4.53        3.43   68.7%
 Waste Management                         4.49        4.06   81.2%
 Road Construction                        4.32        3.49   69.8%
 Community Health                         4.31        3.62   72.4%
 Drainage & Flood                         4.30        3.59   71.7%
 Mitigation
 Parking Facilities                       4.22        2.99   59.7%
 Traffic Management                       4.09        3.60   71.9%
 Public Transport                         3.94        3.07   61.5%
 Footpaths, Kerbing,                      3.87        3.46   69.2%
 Guttering
 Street Lighting                          3.76        3.59   71.8%
 Means                                    4.18        3.49
 Total Performance Index                                     69.91%


The weighted Total Performance Index (TPI) for Basic Services & Infrastructure is one
number, which sums up the whole interaction between Performance and Priorities for
this particular Theme.

In 2017, the actuality of the interaction between these two forces gives a result of
69.91% of what might have been achieved if Noosa were to achieve perfect
performance for every Responsibility Area.

The table shows a comparison of how the community actually judges Council
performance, as it makes allowance for the relative Importance of each of the Activity
Areas judged. This ‘reality’ is shown in the Weighted Performance Indicator numbers.
However, the rank order of these WPIs is clearly at variance with the priorities with
which the community wants matters to be handled (the table is formatted in the rank
order of Importance scores).




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                       23