2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Community Lifestyle Services

Weighted Performance Index (in order of Importance)

 Theme 2                        2017 Survey
 Community                      Importance Performance Performance
 Lifestyle Services             Means       Means      Indexes
 Community Safety                   4.37      3.81        76.1%
 Environment                        4.35      3.75        74.9%
 Protection &
 Conservation
 Environmental                      4.33      3.71        74.3%
 Controls
 Community Services                 4.29      3.68        73.6%
 Parks, Playgrounds &               4.23      3.92        78.3%
 Public Amenities
 Libraries & other                  4.20      4.15        83.0%
 Information Access
 Pet/Animal Control                 4.07      3.62        72.3%
 Sporting &                         3.98      3.94        78.8%
 Recreational Facilities
 Heritage Protection                3.93      3.64        72.7%
 Community                          3.92      3.59        71.8%
 Development
 Cultural &                         3.82      3.64        72.7%
 Entertainment
 Facilities
 Shopping Facilities                3.79      3.63        76.1%
 Means                              4.11      3.76
 Total Performance                                        75.2%
 Index


The weighted Total Performance Index (TPI) for Community Lifestyle Services in 2017
is 75.2% of the Optimum.

Weighted Performance Indicator scores vary from survey to survey, as they are
affected by changes to Importance scores as well as Performance scores. Therefore,
they can be used as a way of ensuring that planning targets for both Importance and
Performance are kept within realistic achievable ranges.

They also clearly show where the community’s resources should be allocated to
achieve planning objectives




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                   24