2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Managing the Shire

Weighted Performance Index (in order of Importance)

 Theme 3                          2017 Survey
 Managing the Shire               Importance Performance Performance
                                  Means       Means      Indexes
 Financial Management                     4.6         3.7    74.8%
 Disaster Management                      4.5         3.9    78.3%
 Building Control                         4.4         3.7    73.7%
 Town Planning                            4.4         3.6    72.5%
 Economic                                 4.4         3.2    63.9%
 Development/Local
 Employment
 Human Resources                          4.1         3.6    71.9%
 Management
 Revenue-raising                           4.1         3.7   73.0%
 Development of Tourism                    4.0         3.8   76.6%
 Means                                    4.34        3.63
 Total Performance Index                                     72.62%


The weighted Total Performance Index (TPI) for Managing the Shire in 2017 is 72.62%
of the Optimum.

The table shows a comparison of how the community actually judges the performance
of council as it makes allowance for the relative Importance of each of the Activity
Areas judged. This ‘reality’ is shown in the Weighted Performance Indicator numbers.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                       25