2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

INTRODUCTION

Market Facts, was commissioned by the Noosa Shire Council in May 2017 to conduct
a benchmark survey of community attitudes measuring levels of satisfaction with the
services provided by Council.

This survey also included ‘supplementary questions’ - public opinion measures of a
number of other current issues that the Council requires community feedback on.

Objectives of Survey

The objectives are to:

    (a) Survey relevant categories of the members of the Noosa Shire Council
        community, in order to:

                  (i) provide measurements of residents’ attitudes and opinions, and
                  (ii) provide diagnostic information and analyses,

    regarding the extent to which the Council’s provision of works, facilities and
    relevant administrative services meets the community’s perceived priorities.

    (b) Compare the results against the most recent (July 2015) Provincial LGA
        ‘norms’ established by the LGAQ’s biennial surveys.

    (c) Provide number-based detail which can be used to calculate relative priorities
        between the 41* primary policy areas for which Council is responsible
        according to the “weighted averages” of community perceptions, after taking
        into account both existing Council Performance as well as basic community
        priorities (i.e. ratings for Importance).

    *For LGAQ biennial surveys include 42 responsibility/primary policy areas. Noosa CSS
    deleted responsibility areas: ‘water supply’ and ‘sewerage’ (activities not undertaken by
    Noosa Shire Council) and included additional responsibility area – ‘disaster management’.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                   3