2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Themes of Council Responsibility

At the core of the benchmarking process is the evaluation by residents in the
community of the broad array of council responsibilities (services and activities),
divided into five Themes.

These Themes are:

Areas of Council Responsibility

        THEME (1)          Basic Services and Infrastructure

        Function/Responsibility           Examples/Clarification
        Road Construction                 Constructing new or upgrading existing roads
        Road Maintenance                  Repairing potholes and damaged road shoulders;
                                          street sweeping and verge mowing
        Footpaths, Kerbing &              Construction and maintenance of safe footpaths,
        Guttering                         kerbs and gutters
        Street Lighting                   Funding the provision and upkeep of lights on
                                          Council streets/roads
        Traffic Management                Traffic planning, traffic lights, roundabouts, traffic
                                          `calming' and directional signage
        Parking Facilities                Establishing parking policies, parking control,
                                          provision of or assessment of requirement for on
                                          and off-street parking
        Public Transport                  Either providing or ensuring the provision of an
                                          adequate system of public transport
        Drainage & Flood Mitigation       Construction and maintenance of open and
                                          underground stormwater drains, levee banks,
                                          division channels etc
        Waste Management                  Garbage collection and disposal, waste
                                          minimisation (recycling and composting), street
                                          bins
        Community Health                  Inspection       of         restaurants/cafés/shops,
                                          mosquito/midge spraying, cemeteries




Noosa Customer Satisfaction Survey 2017
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