2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Theme 4: Customer Service and Communication IMPORTANCE

                     TOTAL     RANK       Crucial   Import   Nice      Un-       Quite Un-   Don't   Not    Mean   LGAQ
                                                     -ant     to     important   important   Know    App.   2017    2015
                                                             have
 Customer             400                 49.0%     39.0%    11.0%     0.8%        0.0%      0.3%    0.0%   4.37   4.03
 Service                         3
 Information          400                 39.8%     46.3%    12.3%     1.3%        0.3%      0.3%    0.0%   4.24   3.96
 Services                        6
 Informing the        400                 45.8%     43.5%    9.3%      1.5%        0.0%      0.0%    0.0%   4.34   3.98
 Community                       4
 Consulting the       400                 50.5%     39.0%    8.0%      1.8%        0.0%      0.8%    0.0%   4.39   4.03
 Community                       2
 Responding to        400                 50.3%     40.0%    8.3%      0.3%        0.0%      1.3%    0.0%   4.42   3.99
 the Community                   1
 Providing            400                 41.3%     41.5%    13.8%     0.8%        0.5%      2.3%    0.0%   4.25   3.96
 Leadership &
 Advocacy                        5

                                                             AVERAGE FOR THEME AS A WHOLE                   4.33   3.99


The average level of Importance for the responsibilities in this Theme is 4.33.

The top scores were:
    Responding to the Community (4.42)
    Consulting the Community (4.39)

Information Services (4.24) was given lowest priority. However, all responsibility areas
were judged as high, with a mean of 4 or more.


Significant variances from the sample averages are also shown, below each graph,
for each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                            47