2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

                     Don't Know
       Very Poor        3%                Customer Service
          1%
                    Poor
                     4%


                                                Very Good
                            Fair Only              23%
                              19%




                                               Good
                                               50%




Significant variances were by:

Age
        18% aged 45-54 years – Nice to have




                               Don't Know
                                          Information Services
                   Very Poor      6%
                      2%
                           Poor
                             5%                        Very Good
                                                          16%

                                   Fair Only
                                     22%


                                                           Good
                                                           49%




Significant variances were by:
Gender
    45% of females – Crucial

Age
        29% aged 35-44 years –Nice to have
        60% aged 45-54 years - Important




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                            48