2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

THEME (4) Customer Services and Communication

       Function/Responsibility            Examples/Clarification
       Customer Service                   Accessible & adequate facilities for dealing with and
                                          responding to contacts from stakeholders and the
                                          general public, handling enquiries / requests /
                                          complaints
       Information Services               Maintaining and updating databases on Council
                                          facilities & services including rates & property
                                          information, water/sewerage/drainage networks,
                                          community services, etc
       Informing the Community            Keeping the community informed of Council policies,
                                          plans, programs & activities through newsletters &
                                          other means, advising of community issues to be
                                          debated
       Consulting the Community           Ensuring community input into Council policies,
                                          plans & programs by regularly canvassing residents’
                                          opinions & priorities and by maintaining effective
                                          relationships with the broad range of community
                                          groups
       Responding to the                  Providing feedback on community input, taking
       Community                          action where appropriate to implement community
                                          priorities, being accessible to all members of the
                                          community including minority groups
       Providing Leadership &             Representing local community needs & interests to
       Advocacy                           other spheres of government (including government
                                          authorities) and to other outside organisations
                                          whenever relevant, supporting civic pride & local
                                          identity, promoting accountability & best practice




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                      7