2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

         THEME (5) Qualities of Council

      Function/Responsibility             Examples/Clarification
      Elected Council (as a               Provides leadership & direction for the community, even-
      whole)                              handed, responsive, open & honest
      Councillor(s) you deal with         Reliable, dedicated, knowledgeable, helpful, readily
                                          accessible
      Managerial & Supervisory            Skilled & capable leaders and managers in control of their
      Officers                            responsibilities and their staff
      Outdoor Workers                     Competent, effective, efficient, get things done
      Indoor Staff                        Accessible, courteous, helpful, believe in achieving
                                          solutions, effective, efficient, knowledgeable




          OVERALL   COUNCIL                  Delivering a level of services and displaying a quality of
          PERFORMANCE                        performance in fulfilling all responsibilities, regarded as
                                             ‘value for money’ for the rates and charges you pay




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                       8