2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Theme 4: Customer Service and Communication PERFORMANCE

                                 TOTAL    RANK   Very    Good    Fair    Poor    Very   Don't   Not    Mean   LGAQ
                                                 Good            Only            Poor   Know    App.   2017    2015

 Customer Service                 400      1     23.5%   49.8%   19.0%    3.8%   1.3%   2.8%    0.0%   3.93    3.55
 Information Services             400      2     16.0%   49.5%   21.8%    5.0%   1.5%   6.3%    0.0%   3.78    3.50
 Informing the Community          400      3     12.8%   51.3%   23.3%    7.3%   2.3%   3.3%    0.0%   3.67    3.47
 Consulting the Community         400      6      9.3%   43.3%   29.3%   10.8%   2.8%   4.8%    0.0%   3.48    3.32
 Responding to the                400            10.5%   40.5%   29.3%    9.3%   3.5%   7.0%    0.0%   3.49    3.36
 Community                                 5
 Providing Leadership &           400            9.0%    40.8%   26.0%   6.5%    3.3%   14.5%   0.0%   3.54    3.38
 Advocacy                                  4

                                                                 AVERAGE FOR THEME AS A WHOLE          3.65    3.43

The average performance rating for this Theme is 3.65.

The top performers were:
    Customer Service (3.93)
    Information Services (3.78)

The poorest performing areas were Consulting the Community (3.48) and Responding
to the Community (3.49).


Significant variances from the sample averages are also shown, below each graph, for
each responsibility area.




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                       74