2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

COMPARISON OF PERFORMANCE INDICES

Total Performance Index (TPI) for Noosa is 73.2%, and is compared graphically with
LGAQ State-wide and Provincial TPIs.
(This chart will updated with Queensland wide and Provincial TPI’s from the LGAQ
2017 State-wide survey when available).




The chart above, shows the Noosa TPI (73.2%) for 2017 compared to TPI for the 5
key themes. As can be seen from the chart above, Noosa is well exceeding overall
average TPI in 4 out of the 5 areas namely:

        Qualities of Council (76.03%)
        Customer Service and Communication (72.94%)
        Community Lifestyle Services (75.17%)
        Managing the Shire (72.31%)

For Noosa’s Basic Services and Infrastructure TPI (69.91%), it is only just below
Provincial TPI (69.95%) and LGAQ State-wide (71.82%).




Noosa Customer Satisfaction Survey 2017
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