2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Areas Rated as Being ‘Poor’ on Performance

Market Facts believes that Corporate Planning and Continuous Improvement initiatives
in Noosa Shire Council should focus on and prioritise those areas of responsibility,
which are more important to residents and where Council is seen as being further away
from fulfilling expectations (performance ratings). The objective should be to ‘close
those gaps’.

This can be done by closing the gap between actual Performance and what it would
be if it achieved the Optimum Score of ‘5’ (which is not the same as the Importance
score)

These 7 Responsibility Areas have been selected on the basis that
    their Importance rating is at least 3.96 (on the border-line of ‘4’= ‘Important’),
       and
    their Performance is more than 1.5% below Average (where Average Total
       Performance Index is 73.2%).

These are shown graphically below.


                                          Lowest Performers


                          Parking Facilities                  59.7%


 Economic Development/Local Employment                                 63.9%


                        Road Maintenance                                        68.7%


                 Consulting the community                                        69.6%


             Responding to the Community                                          69.7%


                        Road Construction                                         69.8%


          Providing Leadership & Advocacy                                              70.7%


                                           50.0%   55.0%   60.0%      65.0%    70.0%       75.0%




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                         92