2017-08-08 S&O - Attachment 1 to Item 6 - Noosa Community Satisfaction Benchmarking Research Report

Areas Rated as Being ‘High’ on Performance

There are 15 Responsibility Areas (out of the total of 41) on which Council performed
best in relation to their judged importance.

In this case, ‘best’ is defined as having an Importance rating of at least 3.96, and
Performance more than 1.5% above Average (73.2%). This list does not include all the
Areas where the “gaps are smallest”, as most of these do not have an Importance
score above ‘4’ (the border-line between ‘Important’ and ‘Nice to Have’).




Noosa Customer Satisfaction Survey 2017
MARKET FACTS (QLD) PTY LTD                93