2020-05-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                              12 MAY 2020


BRANCH ACTIVITIES                  RECENT ACHIEVEMENTS                                 CURRENT PRIORITIES                               THE NEXT QUARTER

Community Engagement

Communications and Community          Engagement component of Strategy and               Discuss with new council about their          Your Say Noosa engagement
Engagement Strategy Review incl.        direction to be discussed with new council.          plans on community engagement to                website to transition to new
Review of branch services.            Your Say Noosa transitioning to a new                ascertain future direction.                     improved platform in late May.
                                        upgrade platform. Initial discussions held                                                         Implement ongoing changes to
                                        with supplier and likely to be implemented                                                           communication as discussed with
                                        in late May                                                                                          new council.
                                      Staff Planning Day conducted in January to
                                        determine priorities for first half of year.
                                        Productive session held with team.
Website Project                       Further training conducted with additional         New shared model in operation and             Conduct first quarterly catch up
                                        staff and LGAQ provider.                             being monitored.                                of new Website Hierarchy
                                      All necessary staff now trained on new             Continue to ensure COVID-19                     Approval team.
                                        platform.                                            webpages remain current and u to              Monitor COVID-19 webpages
                                      Hierarchy Approval process implemented,              date.                                           and review content.
                                        comprising a shared model between                  Over 83,000 unique visitors to Council
                                        Communications and Customer Service.                 website during March. About a 15%
                                                                                             increase in regular monthly visitation –
                                                                                             this largely due to COVID-19
                                                                                             information.
                                                                                           Implemented specific webpages for
                                                                                             Business and Community surrounding
                                                                                             COVID-19 response.
Go Noosa Campaign                     Campaign put on hold due to COVID-19.              No action at this time.                       Consider development of a
                                                                                                                                             campaign for September Holiday
                                                                                                                                             period.




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