2020-05-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                        12 MAY 2020


BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                               CURRENT PRIORITIES                             THE NEXT QUARTER
Business as Usual activities      30 media releases prepared (as listed on         Finalise video of Social Services Hub.      Produce a generic promotional
                                    Council’s website)                                 Due for completion in April.                  video on community engagement
                                  18 media responses prepared on issues for                                                        and use of newly designed
                                    general media plus handling a number of                                                          website.
                                    media enquiries.                                                                               Continue to review COVID-19
                                  Continued management of intranet home                                                            response.
                                    page sliders and content development.
                                  Delivered Australia Day Citizenship
                                    Ceremony in January at Pomona’s Majestic
                                    Theatre.
                                  Completed production of joint Rotary-Lions
                                    promotional video
                                  Assisted in promotion and coverage of Qld
                                    Governor-General Visit in February.

Customer Service

Recruitment and Training          Recruitment of 3 new casuals completed.          Continued training of 3 new casuals         Team Leader training on new
                                                                                       with in the Noosability building.             Purecloud rostering system
                                                                                       Training will continue for as long as       Pending COVID-19 recruit vacant
                                                                                       possible.                                     permanent positions.
                                                                                     Developing online training videos on        Counter and Reception training.
                                                                                       how to perform BAU tasks.                   Train team on Noosability
                                                                                                                                     request system.
Review of Branch Policies         Review of waste CS processes.                    Review of various business unit             Review of test scripts in line with
                                                                                       request processes in line with                Noosability project go live day.
                                                                                       Noosability project requirements.
Continual CS intranet (iP@N)      Continue review of iP@N, improvements            Update all links and processes after        Review and update pages
improvements                        made to quiz and announcements.                    CIA request system implementation.            affected by EOFY changes.
                                  Review of recognition program for feedback       Roll out all users’ access IP@N pages
                                    initiative, as well as review of iP@N              to organisation.
                                    knowledge pages and processes.
                                  Review Rates pages and generate quiz in
                                    preparation for peak period.
                                  Update links in iP@N relating to new
                                    website.


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