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2020-05-12 Services & Organisation Committee Agenda

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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                     12 MAY 2020


BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                           CURRENT PRIORITIES                       THE NEXT QUARTER
Business as Usual activities      Pensioner claim completed for               Processing of agency payments and      Pre July levy pensioner verification.
                                    January 2020 rate levy.                       direct debit payments.                 Quarterly performance plan reviews
                                  Answering customer queries                  Completion of rate searches in           for all staff.
                                    generated by the issue of the rate            required periods.                      End of year fire returns and
                                    notices.                                    Processing of property transfers.        pensioner claim.
                                  Transition to remote working for staff
                                    with excellent assistance from ICT.




                                                                                   Page 94 of 119
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