App C - Existing STA Approval

      (b)   made available by the holder of the approval, or the contact person, to all users
            and occupants of the premises, including on any website or social media used to
            promote the use of the premises for short stay letting.
7.2   The approval holder and, if the contact person is not the approval holder, the contact
      person, must require each occupant of the premises to comply with each of the following
      conditions (collectively the code of conduct for guest behaviour)—
      (a)   each vehicle used by an occupant of the premises must—
            (1)   be stored in a manner that does not cause a nuisance or inconvenience to
                  adjoining premises; and
            (2)   be parked within the parking facilities at the premises;
      (b)   each occupant of the premises who enters, uses or occupies the premises,
            including any outdoor area of the premises, for example, an outdoor entertainment
            area, deck, balcony, swimming pool or spa, must not—
            (1)   detrimentally affect the residential amenity (including but not limited to
                  noise, overlooking or light spill) enjoyed by residents adjoining, or in the
                  vicinity of, the premises; or
            (2)   cause a nuisance (including a noise nuisance); or
            (3)   display unacceptable behavior, for example—
                  • loud aggressive behaviour;
                  • yelling, screaming, arguing;
                  • excessively loud cheering, clapping or singing; or
            (4)   create a level of noise which is in excess of the acceptable levels described
                  by Queensland Government legislation for environmental protection (noise).
      (c)   an occupant of the premises must not sleep or camp on the premises in a tent,
            caravan, campervan or similar facility;
      (d)   pets occupying the premises must be managed and not cause a nuisance
            (including a noise nuisance);
      (e)   each occupant of the premises must store general waste (including the separation
            of recyclable waste) produced as a result of the ordinary use or occupation of the
            premises in a waste container;
      (f)   each occupant of the premises must ensure that the premises, including the
            grounds of the premises, are kept in a safe and tidy condition.
8.    CONTACT PERSON AND COMPLAINTS MANAGEMENT

8.    An up-to-date contact person must be identified for the premises at all times (which may
      include an individual, letting agent, property manager, security firm or the like), who —
      (a) is available 24 hours a day, 7 days a week; and
      (b) resides, or has a place of business, within a 20 kilometre radius of the premises;
            and
      (c) is responsible for the supervision and management of the premises, including
            addressing complaints about the use of the premises for short stay letting and
            visitor queries; and
      (d)   is responsible for responding to each complaint within 30 minutes of receipt of
            notification of the complaint.
      (e)   is responsible for resolving each complaint at the premises, including ensuring
            compliance with the requirements of the code of conduct for guest behavior.