2021-04-06 Services and Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      6 APRIL 2021


The service request process for the Waste Section received a significant upgrade during the period
with many requests now being generated online. The change was part of the ongoing implementation
of improved services from Council’s ICT provider. The change in the service request process initially
brought with it some challenges related to automation of requests and a timely follow up with
customers. This led to a few customer complaints and an additional workload on the Waste Section
that needed to be addressed over this period. Waste staff are currently working though solutions that
will ultimately lead to a more streamlined and efficient system for customers.

Collection Services
                                 Waste bins collected weekly
                         Recycling and Green Waste bins collected fortnightly

       Type of bin service           31-Dec-2018        31-Dec-2019          31-Dec-2020
       Refuse bins
       140ltr                              126                   237                  237
       240ltr                           30,284                30,328               29,834
       360ltr                              176                   414                  503
       1100ltr                             373                   386                  354
       Recycling bins
       240ltr                           25,510                25,715               25,560
       360ltr                              295                   376                  495
       1100ltr                             332                   250                  258
       Green Garden bins
       240ltr                           14,727                14,842               15,024
       360ltr                              689                   854                1050
       1100ltr                               0                     5                   14
       Bulk Refuse bins
       1 cubic metre                        23                    22                   34
       1.5 cubic metre                     199                   198                  173
       2 cubic metre                        24                    26                   25
       3 cubic metre                       230                   216                  226
       Compactor bins                        2                     2                    2
       Cardboard only bins
       1100 litre                             0                   87                 88.5
       3 cubic metre                          0                    5                  9.5
       4.5 cubic metre                        0                    1                    1

The drop in bin numbers for latest period is due to reduced service levels during the Covid pandemic.

Customers using Council’s three waste sites

 Transactions                             Eumundi Road          Cooroy       Pomona
 Six monthly average 2014-19                    55,588           2,459         2,723
 July - December 2020                           73,187           3,455         3,136

This illustrates the additional number of customers using the site over the reporting period.
Transactions have been growing year on year, however the latest reporting period showed a
significant spike. This is attributed to additional domestic users during the Covid period.




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