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2018-02-06 Services & Organisation Committee Agenda

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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                               6 FEBRUARY 2018


2.     CUSTOMERS

                         NCS Summary YTD Outputs
                      1 July 2017 to 31 December 2017

 Service                                                   Services provided
 Allied Health Care                                                     350
 Case Management                                                         19
 Social Support - Group                                                3,968
 Counselling/support info and advocacy - client                          28
 Domestic Assistance                                                   1,835
 Home Maintenance                                                      1,357
 Home Modification                                                      723
 Personal Care                                                          399
 Flexible Respite                                                       292
 Social support - Individual                                           1,549
 Transport                                                             6,839
 Total                                                               17,359


The eleven listed services have delivered a total of 32,349 hours of service to NCS clients during
this period.

                Noosa Home Assist Summary YTD Outputs
                    1 July 2017 to 31 December 2017

 Information & Referral                                           Measures
    Total clients received info & referral                            253
    Total staff output hours providing info & referral                207
 Home Maintenance


    HAS staff total output hours                                      360
    Households receiving service for first time                        50
    External contractors total outputs hours                         1,302

3.     STAFFING

There are no staffing matters of significance to report.

4.     SYSTEMS, PROCESSES AND OTHER MATTERS

     Improvements in the area of client records management have been implemented. This
       means that all client records are stored electronically and all staff will be trained in
       electronic document management.
     All admin staff continue to be trained in other areas to ensure business continuity during
       RDOs and annual leave.
     Community Care Assistants continue to be upskilled in data entry and also wellness and
       reablement goal setting for clients.

                                                                                 Page 131 of 144
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