2018-02-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                              6 FEBRUARY 2018


     NCS will continue to host quarterly information sessions for external stakeholders to inform
       the community on new service delivery programs..
     NCS have launched their new Staff Handbook on the intranet. All staff have been sent the
       link and asked to review the handbook. This handbook will be part of the induction process
       for new NCS staff.

5.     FUTURE DIRECTION

     Work is progressing well on the next stage of the Centre refurb. Works include:
       -    Installation of internal LED lighting.
       -    Additional concrete slabs to increase car parking capacity by five spaces and in doing
            so, alleviate some of the parking pressure in the immediate surrounds.
       -    Rendering of the façade of the centre.
       -    Painting of all exterior timberwork.
       -    Plastering of the Macaw room (covering over exposed brick).
       -    Modifications to the quiet room to accommodate an Occupational Therapy program.
       -    External blinds on rear courtyard patio to enhance client comfort.

The estimated timeline for completion of these works is end of February 2018.
   Implementation of an upgraded telephone system will allow admin staff to assist service
     delivery staff with the increased number of client callers who require clarity with the new My
     Aged Care processes. All admin staff are trained to answer My Aged Care enquiries and to
     simplify the processes for elderly clients, many who have dementia.
   Further research on mobile devices to enhance service delivery.
   Commenced research on the possibility and viability of facilitating a Care and Share
     program in the Peregian Beach area.

Previous Council Consideration

Update reports are provided to Council on a six monthly basis.

Finance

Refer to Section 1 of this report.

Risks & Opportunities
This report does not propose any new actions or activities which would shift risks or opportunities
beyond the current levels encountered as part of NLC’s day-to-day operations.

Consultation

External Consultation - Community & Stakeholder

Nil.

Internal Consultation

Management Accountant, Corporate Services




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