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2018-02-06 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 6 FEBRUARY 2018
The voluntary garden waste recycling bin services continued to grow ahead of the introduction of
a three bin service for the urban areas in September 2017.
Customers using Council’s three waste sites
Eumundi Road Cooroy Pomona
Transactions 2014-15FY 92,798 4,404 4,874
Transactions 2015-16FY 107,421 4,022 4,904
Transactions 2016-17FY 115,573 4,975 5,414
Transactions 2017-18 (1 July to 31 Dec) 55,206 2,493 2,953
The last financial year again saw a significant increase in customers using the Eumundi Road
Resource Recovery Facility. This is reflected in an increase in waste revenue from gate fees
over this period.
Customer Service Requests
Type of Customer Request 2014/15 2015/16 2016/17 2017/18
July to
Dec
Waste Charge 81 118 114 76
Contractor 107 195 115 525
Damaged/Missing Bins 1891 1699 1965 1033
Illegal Dumping (Inc. Kerbside Collection) 253 227 453 166
Hazard/Contamination 16 18 17 3
Holding Tanks 38 29 34 30
Service - Extra 447 140 144 64
Service - Missed 932 951 1219 906
Service - Modify 278 294 440 625
Service - New 995 1049 1260 432
Total No of Customer Requests 5,038 4,720 5,761 3,860
There was a high number of customer requests for the six-month period July to December,
compared to previous year total requests. This increase in customer requests is attributed to the
roll out of the new waste contract, additional service types and bin sizes available, confusion over
missed or non-delivered bins, service modifications to obtain a 360 litre service and changes in
rates to include the new garden waste bin. It is anticipated that customer requests will return to
more normal levels in the second half of the financial year.
Tonnes of waste received, landfilled and recycled by Noosa Council
The information below shows the total amount of material received by Noosa Council, the
amount disposed of to landfill and the amount diverted from landfill.
2013-14FY 2014-15FY 2015-16FY 2016-17FY Jul-Dec 17
Total received 65,719 68,097 72,897 76,020 38,922
Landfilled 40,705 43678 46,034 42,997 25,641
Recycled 25,014 24,419 26,954 33,023 13,281
% Diverted 38.06% 35.86% 36.90% 43.44% 34.1%
The target set by State Government and figured into Council’s Waste Recycling & Reduction
Plan calls for Queensland Councils to divert 55% of waste from landfill by 2024.
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