2018-02-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                     6 FEBRUARY 2018


Initiatives                     Comment
Development of the      new     This project is proceeding well with the majority of the document being
Planning Scheme                 drafted. The intention is to have a draft Scheme for Council’s
                                consideration by March 2018 prior to submission to the State
                                government for their required State Interest Check. We are still on track
                                for public consultation in the second half of 2018.
Development of a Regional       The commencement of this project has been delayed pending the
Art Gallery Strategy            appointment of a new Gallery Director. That appointment has now been
                                made. In addition, the Arts and Cultural Heritage Plan (which will assist
                                in developing a Regional Art Gallery Strategy) is scheduled for
                                completion in the next few weeks.
Service Level reviews           This project follows the request during the 2017/18 budget process to
                                document our various service levels so Council can consider these
                                issues during its annual budget process. The majority of “external
                                services” (in addition to some internal services) have now been
                                documented and will be presented to Council for consideration during
                                the upcoming budget process.
Implementation of the Library   Designs for the refurbishment of the Noosaville Library have been
Strategic Plan                  finalised and plans are well underway to commence this project in
                                March. Communication has commenced with our community to inform
                                them about the impacts on library services during the refurbishment
                                period.

2.    KEY PERFORMANCE INDICATORS

As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. Approximately 30 management KPIs were developed and these are reviewed on a
monthly basis by Council’s Executive Team. Approximately 15 of those KPIs are reported to
Council on a quarterly basis. They are also reported to the Audit & Risk Committee in detail at
each Audit & Risk Committee meeting.

As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.

The key issues arising from an assessment of the KPIs for the first quarter are as follows:

Our People
   In relation to Workplace Health and Safety, the long-term trend of improvement has
     continued. The Executive Team recently met with the external independent WHS Auditor
     and an audit will be undertaken commencing in April 2018. This will give Council a clear
     update on progress over the last few years.
   Personal leave was quite high in the previous quarter in particular as we had a flu / virus
     ripple through the organisation but personal leave has come back to normal levels in
     December.
   Our staff turnover rate remains relatively low compared to other Councils. In the September
     quarter, we had a number of retirements of long term staff which may be a sign of things to
     come with our workforce being, on average, older than many others. However, the
     December quarter saw us return to traditionally low levels of staff turnover.




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