2018-02-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      6 FEBRUARY 2018


Our Customers
   Over the last few years, the total number of customer requests received by Council had
     been on an upward trend. However, for the first time, the last quarter saw a slight decline in
     the total number of requests received by Council. It is too early to tell if this is a one-off
     aberration or the start of a new trend.
   The changeover to new planning legislation has resulted in some reporting hiccups and it
     may take some time to be sure that the data integrity is sound in relation to our
     Development Assessment processes.
   The average time to process building and plumbing applications is still meeting statutory
     timeframes.

Our Finances
   Our financial KPIs measure solvency, investment performance and outstanding rates. All
     of these KPIs continue to be on track.
   Council receives a financial performance report at the end of each month which provides a
     more detailed analysis of Council’s financial position. Council receives a detailed report on
     capital works progress every quarter.

Our Systems and Processes
   We have recently re-promoted the use of the App – Snap Send Solve. This enables
     customers to use their mobile phones to capture issues and send them to Council via an
     email. There has been a significant uptake in the last month or two of this new technology
     with the number of electronic requests received in December being the highest on record.

Previous Council Consideration
Nil.
Finance
Nil.
Risks & Opportunities
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities has been provided by each Department.

Departments/Sections Consulted:
X      Chief Executive Officer   X   Community Services                      X   Corporate Services
       Executive Officer             Community Development                       Financial Services
       Executive Support             Community Facilities                        ICT
                                     Libraries & Galleries                       Procurement & Fleet
                                     Local Laws                                  Property
                                     Waste & Environmental Health                Revenue Services

X      Executive Services        X   Environment & Sustainable Development   X   Infrastructure Services
       Community Engagement          Building & Plumbing Services                Asset Management
       Customer Service              Development Assessment                      Buildings and Facilities
X      Governance                    Economic Development                        Civil Operations
       People and Culture            Environmental Services                      Disaster Management
                                     Strategic Land Use Planning                 Infrastructure Planning,
                                                                                 Design and Delivery


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