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2018-02-06 Services & Organisation Committee Agenda
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Page 36 of 144
EXCELLENCE AS A COUNCIL
No. Project Responsibility Update A) Ebert)
1 Develop a master plan for the Tewantin administration building Director Infrastructure Services This project is in the identification stage. Issues and options will be Not started 3
considered and a needs analysis undertaken to determine office space
requirements.
2 Negotiate new employee Certified Agreement People and Culture Manager Council and unions have agreed in principle to the terms and conditions of Behind Schedule O
the new Certified Agreement. Union consultation with members is still
occurring with some delays still being experienced to reach final
consensus.
3 Test and review Council’s Business Continuity Plans Governance Advisor Business Continuity Plan owners are currently in the process of reviewing Behind Schedule ©
adopted plans and educating team members with BCP responsibilities on
associated requirements. The next phase of this project is the
implementation and testing of the plans by relevant areas within Council.
4 Focus on continuing to develop our organisational culture and Chief Executive Officer WHS celebration event with Shane Webcke held at Noosaville Depot in On Track @
values the last quarter. Proposal to revamp Social Club underway.
5 Continue TechnologyOne CIA transition including core ICT Manager Completed Enterprise Budgeting system in November. Progressing On Track o
enterprise suite conversion and planning for property and property, rating and financials
compliance transition
6 Review of general rating structure and rating concessions Revenue Services Manager A number of Councillor workshops have been held however detailed work On Track @
cannot be undertaken until the new property valuations are received in
late February or early March.
7 Continue to provide excellence in customer service Director Executive Services Snap Send Solve contacts and online e-requests continue to increase. On track @
Call volumes as a result of the increase to online services have dropped
slightly compared to the second quarter last year. Webchat is still on hold
pending resolution of ICT issues.
8 Commence a review of service levels for key Council services Executive Officer Most of the external services have now had their service levels On track QO
documented. They will be presented to Councillors during the upcoming
budget process.
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