2018-02-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                           6 FEBRUARY 2018


   Payment handling procedures and regular audit report submissions;
   Agreed pricing schedule with Council for items sold;
   Improved signage and customer engagement when receiving material;
   Customer service and satisfaction surveys;
   A nominated percentage of net revenue to be allocated to community waste initiatives and
     site improvement;
   KPIs be set for operating the licence. These were to include:
     o      Percentage of total waste diverted from landfill;
     o      Number of hours of training delivered to staff and members of the community;
     o      Number of traineeships delivered/completed on site;
     o      Provision and amount of employment opportunities for disadvantaged members of
            the community;
     o      Total amount of revenue allocated to community initiatives;
     o      Number of customer/Council complaints and time taken for resolution.

Tender evaluation team
Tender evaluation was performed by Manager Waste and Environmental Health, Coordinator
Waste Management and Economic Development Manager with support from Procurement and
Contract Section staff.

Tenders received
Two ‘Not for Profit’ organisations submitted tenders. These were:
   Noosa Community Training Centre Inc. (the incumbent Licensee);
   Community Resources Incorporated trading as Resource Recovery Australia;
     (A NSW based company that operates a range of waste related facilities for Local
     Government in that state including transfer stations and tip shops.)

Two other ‘Not for Profit’ organisations attended the arranged tender briefing and on-site
inspection of the facility and downloaded tender documents, but did not tender.

Tender evaluation
Tender assessment criteria was developed and tenders were evaluated with the following criteria
being considered:
   Proven capability and experience in waste diversion, recycling and upcycling;
   Proven and verified capability to deliver all the new innovations required under the new
     Licence;
   Reports from referees on track record;
   The submitted business management plan to operate the site and meet obligations over
     the term of the Licence;
   Management systems and accreditation in environment, safety and quality assurance;
   Contribution to the local economy;
   Training and employment of the local community and in particular the disadvantaged;
   Proven track record in working with other community groups; and
   Recent awards in contemporary waste management practice.




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