Annual Report 2017-18

Corporate Plan Theme 5: Excellence as a Council
“The Noosa Shire community is proud of its Council”


•   Council undertook its first detailed community               •    We continued to focus on good governance
    satisfaction survey that was reported to Council                 practices and adopted or updated a range of
    in August 2017. The Survey was undertaken by                     polices in support of that goal. These included:
    an independent professional survey firm (Market                   •   Administrative Action Complaints Process;
    Facts) and identified that Council was achieving
    a community satisfaction score significantly                      •   Audit and Risk Committee Charter;
    above comparable Councils in almost all service                  •   Councillors’ Expense Reimbursement
    categories.                                                          Policy;
    •       76.4% of respondents viewed Council’s                    •   Internal Audit Policy and Terms of
            overall performance as good and very good;                   Reference;
                                                                     •   Local Law Making Process; and
    •       Top performing services were Waste
            Management, Customer Service, Disaster                   •   Public Interest Disclosure Policy and
            Management, Community Safety,                                Procedure.
            Management and Supervisory Officers,                  •    The transformation of our Workplace Health
            Quality of Elected Council and Financial                 and Safety performance has been significant.
            Management; and                                          We recently undertook an external audit of
    •       Areas for improvement included Parking,                  our WH&S Systems and achieved a score of
            Facilities, Economic Development/                        74% (up from 19% three years ago). We have
            Local Employment, Road Maintenance,                      transitioned from one of the worst performing
            responding to the Community, Road                        local governments of our size to one of the best
            Construction, and Providing Leadership and               performing local governments of our size.
            Advocacy.                                           •    The Audit and Risk Committee has continued to
•   Council has successfully achieved another                        add value to our compliance and performance
    unmodified audit from the Queensland Audit                        for governance and finance. This has included
    Office.                                                            an oversight of our strategic risks, review of
                                                                     key governance and financial policies, review
•   Council continued to look at ways in which                       of organisational KPIs, and development of
    we can improve services. One of the most                         Business Continuity Planning. Council’s Internal
    important steps this year was the development                    Audit Program included internal audits on:
    of a Level of Service catalogue that was adopted
    as part of our 2018/19 budget process. This                      •   Bank reconciliations;
    is the first time that Council has had service-                   •   Rates and utility charges; and
    by-service details of what is provided, costs,                   •   Insurance strategy and insurance renewal
    response times, benchmarking etc.                                    processes.


    The following statistics outline some of our day to day activities for 2017/18:

        Number of visitors to:
          Noosa Aquatic Centre                                                       242,922
          The J                                                                      85,089
          Noosa Leisure Centre                                                       109,108
        Number of clients serviced at Noosa Community Support                        2,681 clients
        Number of physical items issued by our Libraries                             744,051
        Number of domestic bin collections                                           1,518,164 general waste bins
                                                                                     740,725 recycling bins
                                                                                     360,312 garden bins
        Number of customer visits to the Waste Disposal facilities                   131,000
        Number of transactions by our frontline customer service team                100,232
        Number of development applications and percentage approved                   503 applications - 98.5% approved
        (incl. tree removal applications on private land)

        Number of rate notices issued                                                63,354
        Length of road resurfaced in 2017/18                                         11.8km
        Length of road serviced by street sweeper                                    11,678 km
     Number of requests regarding trees on public land                               1,973
Page 14 | 2017-2018 Annual Report