2020-11-10 Services & Organisation Committee Agenda

 SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   10 NOVEMBER 2020




BRANCH ACTIVITIES                RECENT ACHIEVEMENTS                                 CURRENT PRIORITIES                              THE NEXT QUARTER
Governance and Risk Management      Completed Insurance Renewals for 20/21.           Self-Assessment Questionnaire                 Continue implementation of
Items                               Attended training on claims management              completion for LGMS.                            recommendations resulting from
                                      by our insurer.                                   Preparing privacy advice for ELT                the internal audit of the risk
                                    Submitted new internal insurance claims             consideration – to avoid misuse of              management framework.
                                      process management proposal for ELT.                personal information.
                                    Updated external website with insurance           Annual update of Council’s
                                      claims management process and form for              Delegations Registers.
                                      the public.                                       Coordination and completion of
                                    Prepared two quotes for new types of                Annual Report for FY2019-20.
                                      insurance coverage from ELT consideration
                                      – crime and statutory liability coverage.
                                    Prepared new draft Compliance and
                                      Enforcement Policy.
                                    Assistance on the COVID-19 taskforce by
                                      providing advice.

Business as Usual activities        16 insurance claims received*                     Ongoing coordination of progress              FY2019-20 RTI Statistics
                                    6 Administrative Action Complaints                  updates for the Operational Plan and            reporting for Department of
                                      received (increase of 100% from last qtr);          Branch Plans for Council.                       Justice and Attorney-General.
                                    8 Right to Information (RTI) applications         Continue to network with Local and
                                      received (increase of 100% from last qtr).          State groups for best practice and
                                    Ongoing advice and support to operational           process improvements.
                                      teams on various matters including risk and       Creation of a Council-wide litigation
                                      policy advice.                                      tracker identifying all legal cases that
                                                                                          Council is currently engaged in for
                                 *Note – 12 public liability claims received,             CEO consideration.
                                 mainly for tree branches and 4 motor vehicle           Operational processing of insurance
                                 claims.                                                  claims has commenced (formally
                                                                                          processed by our insurer, now any
                                                                                          claims below our excess threshold
                                                                                          need to be processed by
                                                                                          Governance).




                                                                                          Page 109 of 131