2020-11-10 Services & Organisation Committee Agenda

 SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                        10 NOVEMBER 2020


BRANCH ACTIVITIES                  RECENT ACHIEVEMENTS                                    CURRENT PRIORITIES                            THE NEXT QUARTER
Community Engagement
Communications and Community          Engagement component of Strategy                     Weekly video segment with Mayor             Implement communication plan
Engagement Strategy Review incl.        delayed. CE strategy to be aligned to the              continuing and generating good                for Walking and Cycling Strategy.
Review of branch services.              review of the Corporate Plan. Propose to               engagement on occasions.                    Implement Comm-Marketing
                                        schedule a date in late January or February          Review of staff resources and                 promotion for Go Noosa
                                        2021.                                                  transition to two staff members in            Christmas campaign.
                                      Your Say Noosa has transitioned to a new               office three days a week to trial as a      Monitor and review effectiveness
                                        upgraded platform. Budget Review                       permanent solution.                           of weekly Mayor Community
                                        consultation was first utilising new platform,                                                       Video.
                                        with good response rate.                                                                           Review monthly double page
                                      Successful trial with positive feedback with                                                         spread and its impact on
                                        introduction of monthly Your Noosa double                                                            resources.
                                        page spread in Noosa Today.                                                                        Organise community
                                                                                                                                             engagement discussion with
                                                                                                                                             councillors.

Website Management                    Website now operating effectively.                   Implement meeting with Web Content          Conduct first quarterly catch up
                                      Ongoing liaison with LGAQ as web provider              authors across council to review first        of new Website Hierarchy
                                        to iron out a few technical issues                     year of web platform operation.               Approval team.
                                      Continuing to provide assistance and                 Recorded an average of 74,228               Continue to focus on improving
                                        guidance on web improvements to staff.                 unique monthly visitors to Council            website pages content and links.
                                      All necessary staff trained on new platform.           website between July and September.         Review COVID-19 content to
                                                                                               There has been a significant drop in          minimise text and hyperlink to
                                                                                               visitation to COVID web pages, as             Government pages.
                                                                                               restrictions ease.                          Ongoing review of content in
                                                                                             The three month visitation was                liaison with Web Authors.
                                                                                               222,685 unique visitors – 9%
                                                                                               increase on previous quarter.
                                                                                             Positions Vacant and Noosa Plan
                                                                                               2020 were the most visited pages.




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