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2020-11-10 Services & Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 10 NOVEMBER 2020
Page 127 of 131
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250. —$@A FSS QO | AAAA
2000
50 ga potty D 80%
1e00 7 Pe Fee ; — fm =
%e *eage* . **
4250 ——————————— 60% > 2
1000 —————
750
noo & 40%
9
250 :
0 20%
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
@ All others = Local Laws @ Parks 0%
uw Waste Management ™ Works Operations Environmental Health July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Comment Comment
Categories show the 'Work Groups’ that on average receive the highest number of
requests each month
Measure : | ‘Measure — : ad
Average seconds of wait time in phone queue Number of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
60 40
oo
. %,
* *
*, a *s, sotto, 2p
. * *
40 *
we %, .
; ea “es snuee 20 i
4 j ————. 10
0 Le Lo i i
mcu Reconfiguration Op Works Op Works (Veg) psw RAP Total
0 :
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June fam Not decided July (not decided) wer August (not decided)
Comment Comment
Data |s for September 2020
2078/19 data is shawn by dotted purple line. 2019/20 data is shown by black line
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