2019-06-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                11 JUNE 2019


       Council delivering a level of services and displaying a quality of performance in fulfilling all
       responsibilities, regarded as ‘value for money’ for the rates and charges you pay”. In
       addition, residents who were contacted but did not proceed with the survey were also
       asked to rate Council’s performance. Noosa’s overall rating of 3.79 (mean) is higher than
       the total Qld LGAQ of 3.37 and provincial LGAQ of 3.35 (refer to Table 1). A mean score of
       3.79 translates to ¾ of respondents viewing Council’s performance as good (55%) and very
       good (17%). It is also 75.8% (76.4% in 2017) of the optimum score of 5 which means that
       Council is generally viewed as being effective in delivering services to the community.
       Table 1 – Unweighted Overall Performance
                             TOTAL         Very      Good      Fair     Poor          Very       Don't         Not        Mean
                                           Good                Only                   Poor       Know          App.
       Total
       Queensland                700        4.9%     43.0%    39.7%     8.7%          3.7%        0.0%         0.0%         3.37
       (LGAQ 2017)
       FIRST
       CONTACT                     25     24.0%      52.0%    12.0%     4.0%          0.0%        8.0%         0.0%         4.04
       Noosa 2019
       Overall Rating
                                 400      14.0%      58.3%    21.5%     4.5%          1.5%        0.3%         0.0%         3.79
       Noosa 2019
       Provincial
                                 280        5.4%     42.5%    37.1%     11.8%         3.2%        0.0%         0.0%         3.35
       (LGAQ 2017)
     Calculated – The Weighted Aggregated Total Performance Rating is calculated by
       summarising all performance ratings of each of the 41 responsibility/service areas into one
       number weighted by the relative importance of each area, the Average Total Performance
       Index (TPI). The total performance index (TPI) shows how the community judges Council
       performance as it makes allowances for the relative importance of each activity. Noosa’s
       TPI was calculated at 74.59% (73.24% in 2017) which is above LGAQ state and provincial
       TPIs. Noosa is exceeding the overall average TPI in 4 out of the 5 areas. The exception
       being basic services/infrastructure (70.42%) which is just below the LGAQ State (70.57%)
       (refer to Table 2). The following chart show comparison of the Total Performance Index
       (TPI) for Noosa 2019 and 2017 with LGAQ 2017.
                                          Summary of Performance Indexes
                                                                                        69.39%
              OVERALL WEIGHTED                                                         69.17%
             PERFORMANCE INDEX                                                                        73.20%
                                                                                                          74.59%

                                                                                       69.45%
         Qualities of Council                                                          69.40%
                                                                                                                 76.03%
                                                                                                                75.75%

                                                                             66.38%
             Customer Services and                                          65.92%
               Communications                                                                         72.94%
                                                                                                               75.41%

                                                                        65.65%
       Managing the Shire/City                                          65.75%
                                                                                                  72.31%
                                                                                                     73.25%

                                                                                                 72.02%
     Community Lifestyle Services                                                                72.13%
                                                                                                               75.17%
                                                                                                                        77.66%

                                                                                           70.57%
     Basic Services / Infrastructure                                                     69.93%
                                                                                         69.91%
                                                                                          70.42%

                                       56.00%      60.00%      64.00%        68.00%          72.00%       76.00%          80.00%
               LGAQ STATEWIDE [2017]               LGAQ Provincial [2017]       Noosa 2017             Noosa 2019


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